FAQs

AFTER-SALES SUPPORT

Welcome to the After-Sales Support FAQ section! In this section, you will find detailed answers to common questions regarding post-delivery assistance. If you encounter any issues with your order after delivery, this section is designed to guide you through the available support options and processes.

Below, we cover the most frequently asked questions:

  • How to request assistance for damaged or defective products
  • What are the processing times for support requests?
  • How to request a replacement or refund
  • Information on product warranties
  • How to track the status of my support request

If you need further assistance or have any additional questions, feel free to contact us directly.

1. What is post-sales service?

2. How do you ensure the packaging of the products?

3. What are the terms to use post-sales service?

4. Are “in-stock” products covered by after-sales service?

5. How can I get a replacement?

6. How long will it take to receive a replacement?

7. What happens if the manufacturer cannot provide replacement parts?

8. How can I verify if a manufacturer offers good post-sales service?

9. What is not covered by after-sales service?

10. Has my package been opened?