As authorized distributors, we provide post-sales support for orders with defects or missing parts. Although the manufacturer inspects and packs the products carefully, occasional defects can still occur. Handcrafted statues are unique and may have small imperfections. If issues arise, we will assist you by working with the manufacturer to supply replacement parts when available, but we cannot guarantee absolute perfection.

We collaborate with manufacturers who are responsible for inspecting and packaging the products with care. While we trust that the manufacturer uses protective packaging, resin statues are fragile and we cannot guarantee that they will arrive undamaged. The manufacturers take precautions to minimize risks, but some damage may still occur during shipping.

To request assistance, please contact us via email at info@clubhousestatues.com within 10 days of delivery, providing photos and videos of the unboxing process. Be sure to include your main order number, a detailed description of the issue, and if possible, circle the affected areas in the photos. We recommend inspecting the product right upon delivery. If you don’t contact us within 10 days, it might be difficult to assist you. For severe damage, please reach out within 24 hours of delivery so we can coordinate with the manufacturer to resolve the issue.

In-stock products are not covered by after-sales service. Even if you contact us within 10 days of delivery, in-stock items are no longer eligible for post-sales support because the manufacturer has archived the design files or the post-sales period has expired. Replacement parts for in-stock products are generally not available, as the manufacturer has stopped producing them.

If your product arrives damaged or with missing parts, we will work with the manufacturer to request a replacement. Most manufacturers offer post-sales support for a limited period (usually about 3 months) after the product’s release. We evaluate each case individually, and if approved, replacement parts will be sent to you free of charge.

If the replacement part is not immediately available, it may take some time to produce. Manufacturers typically order a small batch of additional parts for post-sales service, but if those are no longer available, new parts may need to be produced, which can take longer. The production process includes creating new molds and painting, so please allow time for this process.

If the manufacturer cannot provide the necessary replacement parts, we will offer you a discount voucher, partial refund or help you find a qualified repair service. For older products (over 3 months from release), obtaining parts may be difficult, but we will do our best to find alternative solutions for you.

We only partner with reliable manufacturers known for their good post-sales service. We thoroughly vet all new manufacturers, and if they don’t meet our standards, we discontinue our relationship with them. However, for older products or items marked as “in stock,” obtaining replacement parts can be challenging, as the manufacturer may have archived the design files.

Certain types of damage are not covered by post-sales service, such as damage to the outer shipping box. Specifically, manufacturers do not offer assistance for:

• Damage to the outer shipping box, which is designed to protect the contents during transit.
• Damage to the decorative box containing the product, as long as the product itself remains unaffected.

Occasionally, customs may inspect packages as part of routine checks. In most cases, customs officers only open the shipping box and do not damage the contents. This is a normal process and should not affect the condition of your product.