FAQs
PAYMENT PLANS
This is the Payment Plans FAQ section! Here, you’ll find answers to common questions about how our installment payment system works. If you're considering purchasing a product but would prefer to split the cost, this section will help guide you through the available options.
In this section, we cover:
- How installment payments work
- Eligibility for installment plans
- Available payment methods
- How to choose the installment option
If you need further assistance or have specific questions, please consult the relevant sections or contact us directly.
1. Do you accept installment payments?
Yes, we accept installment payments! If you are purchasing a pre-order item, you can choose to pay in installments. For in-stock products, you can pay in 3 installments through PayPal’s “Pay in 3 installments” service at checkout.
2. How does installment payment work for pre-orders?
When purchasing a pre-order, you can pay in installments. Shipping will only occur once production is complete, but if you haven’t completed the payment, we will contact you to settle the remaining amount before shipping. Every 30 days, a payment confirmation order will be generated, and you can pay off the remaining installments at any time through your payment plans management panel.
3. Is it safe to pay in installments?
Absolutely! We use secure payment systems to protect your data and ensure a safe transaction every time.
4. Can I use Scalapay, Klarna, or Clearpay?
Currently, for pre-orders, we offer our own installment payment system. For in-stock items, you can still pay in 3 installments via PayPal at checkout. We are working on adding other options in the future!
5. What are the benefits of paying in installments?
Paying in installments allows you to manage your budget more flexibly. You can split the payment over several months and pay off the remaining balance whenever you want, directly from the payment plans management panel, as long as the product has not been released, for greater convenience.
6. Can I pay off the full amount early?
Yes, you can pay off the remaining balance at any time by accessing your payment plan management panel.
7. What happens if I miss a payment?
If you miss a payment, the system will attempt to charge the amount multiple times. After several unsuccessful attempts, the payment plan will be canceled, and the order will be considered abandoned. To avoid this, we encourage you to contact us immediately in case of a failed payment, so we can confirm if you still wish to keep the order and find a solution together.
8. What happens if I cancel a pre-order?
In case of pre-order cancellation, the first installment or the 20% deposit will be retained as a penalty, depending on which amount is higher. Please note that the penalty is applied to cover the costs already incurred in processing the order.
9. Can I change my payment plan?
Once you have selected your payment plan, it cannot be changed, but you can still pay off the installments at any time.
10. Can I pay in installments for all products?
Yes, you can pay in installments for all pre-orders. For in-stock items, the 3-installment payment option via PayPal is available directly at checkout.