FAQs

GENERAL INFORMATION

Welcome to our General Information FAQ section! Here, you’ll find answers to common questions about our products, ordering process, and key policies. If this is your first time shopping with us, this section will help guide you through the process. For more specific inquiries, please refer to the detailed FAQs in the relevant sections or feel free to contact us directly.

In this section, we cover:

  • The types of products we sell and how to place an order
  • Payment methods and options
  • Shipping policies and after-sales support

We recommend reviewing this information carefully before making your purchase. If you need further assistance or have specific questions, please check the corresponding FAQ sections or reach out to us directly.

1. What kind of products do you sell?

2. Are shipping and customs fees included in the price?

3. Are your products new?

4. Is it safe to buy from your website?

5. How can I place an order?

6. Do I pay the full amount upfront, or can I pay a deposit and/or in installments?

7. What do Q1, Q2, Q3, and Q4 mean?

8. How long does shipping take?

9. Can I cancel or modify my order after placing it?

10. Are pre-order items guaranteed?

11. Can I buy a gift for someone else?

12. Can I choose the courier for shipping?

13. What should I do if the product arrives damaged or with manufacturing defects?

14. What if the product is a stock item released over 3 months ago?

15. Can I buy an out-of-stock or discontinued item?